Delivery & Returns
At Waterproof & Dry we use TNT as our preferred courier as they are able to handle large bulky rolls and products with hazardous classifications. We pay a premium for this service to ensure our products arrive in good condition and are handled legally and safely. Shipping costs are worked out on a weight basis starting from a standard charge of £8.00 ex. VAT. All shipping costs are specific to each order and are added at the point of order processing. Unfortunately, there are some post codes and off shore islands that we are unable to deliver to.
We endeavour to fulfil all orders and despatch any order placed before 1pm on a next working day delivery (8am -6pm) however if a product on your order is not in stock we will contact you if you are unavailable we will automatically hold the whole order until the items are in stock and the order can be sent in full.
Orders are despatched on a Next Working Day delivery service and 99% of deliveries will arrive the following day between 8am and 6pm. Please note that this is not a 'guaranteed' service and Waterproof & Dry and its courier cannot accept any liability for deliveries which arrive beyond this period or any cost which this may incur. All orders require a signature unless stated when ordering either in the comments section online or over the phone. Where instruction for items to be left upon delivery have been given, Waterproof & Dry and its courier cannot accept any responsibility for loss or damage.
Cancellation / returns
All of the goods we sell are sold as ‘fit for purpose’ and are of high quality. If you are not 100% happy with our product please return the existing product in its original condition and packaging within 21 days of delivery and we will refund the product cost. The cost of delivery will not be refunded on any order. Damaged or "opened" products will not be refunded. Special offers and "kits" are only returnable in full not in part. This refund is however subject to you taking care of the goods before returning them at your expense (unless the goods are faulty) in a condition where they can be resold. This does not affect your statutory rights as a consumer. We will not accept return of and provide a credit for:
* Sealed products which have been opened or damaged
* Goods made to the customer's personal specifications
If you wish to return goods you should contact our customer services firstname.lastname@example.org for the returns address and obtain confirmation that we will accept return of the goods before despatching them. It is important that you enclose a covering letter with the returned goods detailing your name, full address, order number and reason for the return. We would recommend that you use Insured Recorded Delivery, as proof of shipping is not proof of receipt.